Bilingual Product Support Analyst: Japanese Language

Singapore

 

Working at Anaplan

At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can

Bilingual Product Support Analyst: Japanese Language

Singapore

Sure, we are leading innovation in Enterprise Planning Management software. Yes, our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Support team does. Anaplan is looking to hire a bilingual PRODUCT SUPPORT ANALYST, based in Singapore.

As a Product Support Analyst, you will have the opportunity to be part of a revolutionary team, delivering best in class SaaS Customer Care and providing product and technical support to our worldwide customer base. The Product Support Analyst will become an expert in the Anaplan platform and will own support requests from Anaplan customers from a variety of sources including email, live chat and our ticketing system. 

This will involve helping customers use the Anaplan Platform, so knowledge of multi-dimensional financial modeling, business analytics, and GREAT customer service skills and attitude is a must. The Product Support Analyst will also assist in creating product documentation to be included in our online Community and online help.  

What you'll be doing:

  • Answer customer support requests and escalate them as needed
  • Collaborate with other departments within Anaplan to find resolutions to support issues
  • Assist with reporting on customer support statistics
  • Create product documentation to be included in Anaplan’s online Community

More about you:

  • Fluent in English and Fluent or Business Level Japanese
  • Excel expertise
  • Strong skills and experience working with a multi-dimensional financial modeling tool such as IBM Cognos Planning, TM1, Hyperion or SAP BPC preferred
  • 4 year degree in Finance, Accounting or MIS or equivalent 
  • Strong analytical and problem solving skill set
  • A passion for business analytics, modeling and planning
  • Aptitude for quickly ramping up on new technology
  • Excellent communication and customer service skills
  • The desire to work with a truly dynamic and exciting team
  • Able to work second shift to support the Japan team 

What we offer:

  • A rewarding, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
  • Market-leading salaries combined with generous bonuses, equity and a range of comprehensive benefits.
  • Regular agile meetups, events and hackathons (both attending and hosting!)
  • Flexible working, catered lunches, a fully stocked kitchen and plenty of parties & events
  • A range of sports, health and wellbeing initiatives
  • 3 days of paid leave every year to help support the charity or cause of your choice.
  • The chance to contribute and evolve a company with a valuation over $1.4 billion

This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one is solving in the tech space yet, keep reading.

Do you align with Anaplan’s Values?

Collaborative: We go out of our way to help others succeed

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

About Anaplan

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.

 With 900+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

 Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan.

 Get to know more about working at Anaplan by checking out our social channels.

Facebook

Twitter

Instagram

YouTube

 

 


#LI-RS1

Apply Now

Email me about jobs like this

Not ?

Thank you

People also viewed

Senior Fullstack Engineer

Minneapolis Minneapolis United States Minneapolis, United States Engineering Engineering
SENIOR FULL STACK ENGINEER Minneapolis | United States     At Anaplan, we are looking for a self-motivated Senior Full Stack Engineer to join our growing team in beautiful, MINNEAPOLIS to be a member of the Global Engineering group located across ...

Customer Success Business Partner

Paris Paris France Paris, France Customer Success Customer Success
ABOUT ANAPLAN Sure, we are leading innovation in Enterprise Planning Management software. Yes our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Customer Success Team d...

Global Immigration, Mobility/Relocation & Benefits Specialist

San Francisco California United States San Francisco, California, United States Human Resources Human Resources
­­Global Immigration, Mobility/Relocation & Benefits Specialist Location: San Francisco   At Anaplan, we are looking for a self-motivated Global Immigration, Mobility & Benefits Specialist to join our growing team of HR professionals at ou...

Director, Sales Enablement

Minneapolis Minneapolis United States Minneapolis, United States Customer Success Customer Success
  DIRECTOR, SALES ENABLEMENT Anaplan is changing the way companies plan and this isn’t Sales Enablement as usual. We’re looking for team members who can’t sit still and are always thinking around the corner. You bring your experience steering larg...

Senior Marketing Manager

Tokyo Japan Tokyo, Japan Marketing Marketing
Senior Marketing Manager Location: Tokyo, Japan Our Team   Marketing at Anaplan is a group of passionate, seasoned and very dynamic marketing leaders responsible and accountable for driving the Anaplan brand and creating impactful digital marketin...

Sales Development Representative

Japan Japan Inside Sales Inside Sales
Anaplan are hiring energetic, persistent SALES DEVELOPMENT REPRESENTATIVES, based in TOKYO, JAPAN who love to win! At Anaplan, our aim is to make the world better by connecting organizations and people so business leaders can make better-informed ...

Job Alerts

Not ?

Thank you

Apply Now

Email me about jobs like this

Not ?

Thank you

People, Person