Stockholm | Sweden
At Anaplan, we are looking for a CUSTOMER SUCCESS BUSINESS PARTNER to join one of the fastest growing cloud vendors in our Stockholm office and make their mark on the industry. Anaplan is changing the way companies plan and this isn’t Customer Success as usual. We’re looking for team members who can’t sit still and are always thinking around the corner. You bring your experience steering large-scale, complex consulting engagements and we’ll bring our world-class platform and fast-paced, agile methodology.
As a Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as the key technical contact for customers, you will support them with training, implementation services and support, handling and escalating any issues, and ensuring solution adoption and customer satisfaction.
We're not looking for average. Do you enjoy diving into issues and designing solutions? Are you detail-oriented yet able to communicate at a high level? Do you enjoy knowing that your work has significantly improved your client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organizations through the customer journey? If so, this job is for you.
What you'll be doing:
As a Channel Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as the key technical contact for customers, you will support them with training, implementation services and support, handling and escalating any issues, and ensuring solution adoption and customer satisfaction. You will:
Assign and facilitate an introduction to ensure each customer has an Implementation Partner.
Mediate to resolve any issues with existing implementation Partners.
Work alongside the partner to ensure implementation success and service quality.
Proactively monitor customer satisfaction and end user adoption.
Be a technical point of contact and conduit to Anaplan Product, Support, Community and Sales
More about the role:
To be successful in this role, you have:
Onboarding of customers w/partnership from partners
Manage a portfolio of 40-50 customers
Bi-monthly customer check-ins
Issue escalation and management
Community demo and engagement
Model building help with partner
Proactive ticket deflection
Walkthrough features and functions after releases in partnership with partner
Partner support and collaboration
Act as the Anaplan ambassador and point of contact for multiple mid-market customers
Supply partners and assigned customers with proactive support
High CSAT/NPS scores- Improve customer relationships to reduce detractors and passives
Expand accounts and adoption with assigned customers
Ensure subscription renewals are secured
Promote and support engagement with Anaplan through community usage, user groups, event participation
(e.g. Hub, Master Anaplanner Program, User groups)
More about you:
Customer first mentality • Strong project and program management experience • Ability to multi task and prioritize • Run your own business mentality & drive • Strong troubleshooting and problem solving skills • Curiosity • Account management or client services background • Adapts well to change and flexible • Strong communication skills with the ability to communicate at all levels and translate technical info to all • Manage and support your own book of business • Able to leverage technology to manage their customer portfolio • Model building, forecasting and other applicable experience • Planning and modeling experience a plus • Anaplan experience a big plus • Technical interest and bias
What we offer:
This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one is solving in the tech space yet, keep reading.
Do you align with Anaplan’s Values?
Collaborative: We go out of our way to help others succeed
Explore all of our Values on Anaplan.com/careers
We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.
We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.
With 900+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.
Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan.
Get to know more about working at Anaplan by checking out our social channels.
Feeling the cold, and the gratitude | Anaplan
Hats (and gloves) off to the amazing team members who slept outside in temperatures of 2 degrees Celsius in London on Thursday! The fantastic cause was Centrepoint, a charity in the United Kingdom that provides accommodation and support to homeless people aged 16-25.
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