Content Specialist

San Francisco, California, United States

 

Content Specialist

San Francisco | California | United States

 

Anaplan is looking for an exceptional Content Specialist to join the Technical Content Team in San Francisco. We’re in a growth phase at the moment and we’re looking for writer/technologists who are smart, adaptable, keen to learn, and across all the latest thinking in content development. We’re part of Software Engineering, so we’d prefer you to have some experience with the Agile process and scrum tools such as Jira and Confluence (but read on, it’s not a show stopper, if you don'

Traditionally, this might have been called a technical writing role.  It is. But it’s so much more than that. Primarily, we’re looking for adaptable people who can understand technical concepts and systems quickly and then write quality copy, following our style guidelines.  That copy will be based on standard technical writing principles for writing user documentation with a friendly, conversational style. We need you to write, write, write. And love doing it.

In addition, we’re looking for people with an interest in content itself. How it’s written, how it’s structured, and how it’s delivered in an omnichannel environment. We’ll be looking to you to contribute ideas and be engaged with the latest thinking in the area to improve the way we write and deliver content and communicate accurately with our readers.

The quality of our content isn’t as good as we want it to be so we’re implementing a component content management system to provide structure for the development of all our content. We’re aiming high and we need help on the journey.

We’re looking for curious, dynamic individuals who are really engaged with writing and communicating in all its forms. What we’re also looking for is cultural fit. It’s important that you can work within our values of openness, authenticity, inclusivity, creativity, and collaboration. So, you might not tick all the boxes, but if you’re open and enthusiastic, and can demonstrate industry smarts, you might be able to convince us to take you on the journey with us.  

What you'll be doing:

  • Write technical solutions for our software platform. Those solutions might include written documentation, videos, infographics, walkthroughs, or API documentation. One day: chat bots, but we’re not there, yet!
  • Work with the lovely people in our engineering teams across the globe. Attend meetings to gather requirements; ask questions (possibly via Webex); occasionally be available to remote teams, across time zones, to gather requirements and feedback.
  • Work closely with other members of the technical content team to ensure timely delivery of content: we work as a team, and help out wherever we can. No silos. No throwing things over the fence. We all own it and we work together to deliver it.
  • Work closely with other members of the technical content team to ensure consistent style and tone across all content by reviewing each other’s work, before submitting it for Editorial review; helping to define and maintain a set of common templates for different forms of documentation; and contributing generally to improving the writing process.
    • Be enthusiastic, detail-oriented, and happy in your work!

More about you:

  • At least 2 years’ experience as a technical writer, preferably in a software environment.
  • Fluent in English with a wide vocabulary and strong grammar. Though we’re happy if you have another language — localization is part of our brief too.
  • Tenacious — not intimidated by complex systems (our systems can be quite complex).
  • Organized and focused. You'll need to ensure that release content, information requests, and tasks are well-planned, executed to the highest standard, and delivered on time.
  • Perceptive and empathetic. Able understand customer needs and develop the kinds of information products they require.
  • Proactive — determined to use your strong communication skills to engage our experts and customers in a friendly, respectful manner.
  • Innovative — with a desire to deliver world-class documentation across different media and a commitment to continual learning and keeping abreast of industry developments.
  • Open to change. We’re a fast-growing company — you'll need to be open to accepting and working with constant change.
  • Experience working with enterprise business planning or financial data is a plus.
  • Familiar with the Agile development process and knowledge of Confluence, JIRA and GIT are also a plus as these will be the primary vehicles for the delivery and organization of your work.

Do you align with Anaplan’s Values?

Inclusive: We find strength in our differences

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

About Anaplan

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.

 With 900+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

 Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan.

 Get to know more about working at Anaplan by checking out our social channels.

Facebook

Twitter

Instagram

YouTube

 

 

CAN’T FIND THE PERFECT ROLE FOR YOU? NEW OPPORTUNITIES ARE OPENING UP DAILY:

ANAPLAN.COM/CAREERS

 

 



Apply Now

Email me about jobs like this

Not ?

Thank you

People also viewed

Channel Business Partner

Minneapolis Minneapolis United States Minneapolis, United States Customer Success Customer Success
ANAPLAN ~ Channel Business Partner At Anaplan, we believe in hard work, having fun, and bringing excellence to everything we do.  Our product is arguably the most sophisticated in its class, but our product alone does not make heroes of our custom...

Channel Business Partner

Minneapolis Minneapolis United States Minneapolis, United States Customer Success Customer Success
ANAPLAN ~ Channel Business Partner At Anaplan, we believe in hard work, having fun, and bringing excellence to everything we do.  Our product is arguably the most sophisticated in its class, but our product alone does not make heroes of our custom...

Customer Success Director

London United Kingdom London, United Kingdom Customer Success Customer Success
Anaplan is looking for a highly driven and dynamic CUSTOMER SUCCESS DIRECTOR. In this role, based in London, you will manage the Customer Success team for a specific sales region(s). The Customer Success team client engages with clients to promote...

Platform Engineer

New York New York United States New York, United States Engineering Engineering
At Anaplan, we are looking for a self-motivated PLATFORM ENGINEER to join our growing team in beautiful, NEW YORK to be a member of the Global Engineering group located across San Francisco, US, London, UK, and York, UK. Are you a creative problem...

Business Partner

Boston Massachusetts United States Boston, Massachusetts, United States Customer Success Customer Success
ANAPLAN BUSINESS PARTNER Are you a seasoned business consultant in the technology space with a yearning to change the way people plan? Do you enjoy diving into issues and designing solutions? Are you detail-oriented yet able to communicate at a hi...

Pre-sales Area Director

Minnesota United States Minnesota, United States Pre-Sales Pre-Sales
Area Director of Solution Consulting At Anaplan we are looking for a strategic and motivated AREA DIRECTOR OF SOLUTION CONSULTING to join our Presales team. A position with Anaplan’s pre-sales team means being part of one of the fastest growing c...

Job Alerts

Not ?

Thank you

Glitter, Light

Apply Now

Email me about jobs like this

Not ?

Thank you