Customer Success Business Partner

Tokyo, Japan

 

Working at Anaplan

At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can

Customer Success Business Partner

Tokyo | Japan

CUSTOMER SUCCESS BUSINESS PARTNER

At Anaplan, we are looking for a CUSTOMER SUCCESS BUSINESS PARTNER to join one of the fastest growing cloud vendors in our Tokyo, Japan office and make their mark on the industry. 

Anaplan is changing the way companies plan and this isn’t Customer Success as usual. We’re looking for team members who can’t sit still and are always thinking around the corner. You bring your experience steering large-scale, complex consulting engagements and we’ll bring our world-class platform and fast-paced, agile methodology.

We're not looking for average.  Do you enjoy diving into issues and designing solutions?  Are you detail-oriented yet able to communicate at a high level? Do you enjoy knowing that your work has significantly improved your client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organizations through the customer journey?  If so, this job is for you.

What you'll be doing:

As a Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as the key technical contact for customers, you will support them with training, implementation services and support, handling and escalating any issues, and ensuring solution adoption and customer satisfaction. You will:

  • Own the project delivery, growth, adoption, and road map in strategic accounts with a focus on customer experience
  • Manage the project team of internal and external consultants
  • Scope, architect and run projects The Anaplan Way
  • Serve as the architectural SME for large-scale connected planning solutions
  • Partner with Sales and Product throughout the customer journey and lifecycle.
REQUIREMENTS:
  • An advanced degree, such as a Master of Business Administration (MBA)– Finance, Maths, Engineering, MIS are typical – or CPA or other Professional Qualification
  • Native or Fluent Japanese ability
  • 5-10+ years of business consulting and implementation experience with multi-dimensional systems (Cognos, Hyperion, Business Objects, TM1 etc)
  • Strong client facing skills: written, verbal, and facilitative
  • Expertise in consensus building on blended teams
  • Presence and skill leading workshops to the hierarchy of Fortune 100 companies
  • Experience understanding, translating, and optimizing client processes
  • Subject matter expertise in planning and modeling – with specialism in either Supply Chain, Finance or Sales strongly preferred
  • Strong understanding of data integration (inbound and outbound)
  • Ability to travel is REQUIRED 

PERSONAL CHARACTERISTICS:

  • Problem solver are your core (Technical, Architectural, Process related)
  • Results-oriented, motivated, self-starter
  • Values variety in daily activities, flexible to adapt, confidence to tackle any challenge – even those that come up last minute
  • Coaching mentality
  • Collegial, open and grounded in integrity
  • Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach
  • Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career.

This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one is solving in the tech space yet, keep reading.

Do you align with Anaplan’s Values?

Collaborative: We go out of our way to help others succeed

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE


About Anaplan

At Anaplan, we’re relentlessly passionate about improving the way companies and people do business by empowering them with the technology, insights, and confidence they need to make better-informed plans and decisions.

With 16 offices worldwide, we’re building products used by over 600 clients that include some of the world’s largest brands and fast-growing companies in every industry, and we’re just getting started.

CAN’T FIND THE PERFECT ROLE FOR YOU? NEW OPPORTUNITIES ARE OPENING UP DAILY:

ANAPLAN.COM/CAREERS

 
#LI-RS2

Apply Now

Email me about jobs like this

Not ?

Thank you

People also viewed

Director of Competitive Intelligence

San Francisco San Francisco United States San Francisco, United States Product
Originally founded in York, UK and now headquartered in San Francisco, Anaplan has offices all over the world. In fact we may be the most successful company you’ve never heard of. We are on a mission to revolutionize how companies analyze and plan...

Business Partner

San Francisco San Francisco United States San Francisco, United States Customer Success
Business PartnerSan Francisco, CA Are you a seasoned business consultant in the technology space with a yearning to change the way people plan? Do you enjoy diving into issues and designing solutions?  Are you detail-oriented yet able to communica...

Business Partner

San Francisco San Francisco United States San Francisco, United States Customer Success
Business PartnerSan Francisco, CA Are you a seasoned business consultant in the technology space with a yearning to change the way people plan? Do you enjoy diving into issues and designing solutions?  Are you detail-oriented yet able to communica...

Level 3 Support Analyst

York York United Kingdom York, United Kingdom Customer Support
LEVEL 3 SUPPORT PERFORMANCE ANALYST, York Originally founded in York where our core engineering team continue to be based, Anaplan has its Headquarters in the heart of San Francisco as well as offices in London and Paris and Support teams in Singa...

Senior Software Engineer

York York United Kingdom York, United Kingdom Development
Senior Software EngineersAnaplan are looking for exceptional Engineers of all levels and disciplines to join us in our award-winning R&D centres in York, London and San Francisco - working in autonomous Scrum teams with an emphasis on collabor...

Software Engineer (Ops Engineer - Engineering Productivity)

York York United Kingdom York, United Kingdom Development
Ops Engineer - Engineering ProductivityAnaplan are looking for exceptional Engineers of all levels and disciplines to join us in our award-winning R&D centres in York, London and San Francisco - working in autonomous Scrum teams with an emphas...

Job Alerts

Not ?

Thank you

Apply Now

Email me about jobs like this

Not ?

Thank you

People, Person