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IT Support Technician

London, United Kingdom

 

Working at Anaplan

At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can move fast!

IT Support Technician

London | United Kingdom

At Anaplan, we are looking for a self-motivated IT SUPPORT TECHNICIAN to join our growing team at Anaplan in London Office to be a member of the Global IT group located across San Francisco, US, London, UK, and York.

As a Senior IT Support member, you will be dedicated to managing end-user issues to ensure that they are resolved quickly and satisfactorily. This role will mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence productivity, quality and satisfaction.You will work with a global end-user and infrastructure team, and will have a significant impact on our IT End User Services: satisfaction, quality and agility is the name of the game. No silo’s, no heavy red tape, and no politics – just the work and challenges you love! This is a rewarding, progressive career opportunity with a company that values diversity, flexibility and understands the need for a good work/life balance.


This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one is solving in the tech space yet, keep reading.

What you’ll be doing:

Join us as we scale our internal IT team to provide exceptional support to our staff around the world from right in our San Francisco office. Help support our offices, team tools, laptops, collaboration mediums, and everything it takes to keep your colleagues focused and productive in their core contributions to a disruptive product set and great company. Bring your diverse technical knowledge and troubleshooting skills to help deliver a single point of contact for support. Your positive attitude, creativity, and critical-thinking ability will help deliver on this goal. We are building a culture of Customer First throughout all organizations in Anaplan to deliver a great experience. In Corporate IT this looks like:

  • Creating automated solutions for the best experience
  • Caring for the customers with empathy
  • Responding in a timely manner
  • Consistent communication and updates
  • Always approach things from the customer’s perspective

 

More about you:

  • Associate degree (Bachelors preferred)
  • Minimum of 2+ years solid Mac OS, iOS troubleshooting experience. (Mac Genius or Mac support certifications preferred – ACMT, ACSP, etc.)

  • Minimum of 2+ years solid Windows troubleshooting experience. (Windows 7,8,10)
  • Experience supporting Microsoft Office suite.
  • Expertise diagnosing and fixing enterprise account and connectivity issues with iPads and iPhones.
  • Windows experience and familiarization in troubleshooting some of the basic Windows issues
.
  • Experience supporting conference room video, audio, and room scheduling solutions.
  • Understanding of telephony/VoIP and its underlying basics; phone system support experience.
  • Excellent English language verbal and written communication skills.
  • Strong remote teaming and collaboration skills.
  • Proven record of providing excellent customer service experiences.
  • Strong ability to troubleshoot network issues. DHCP, DNS, Internet.
  • Experience diagnosing malware and anti-virus issues
  • Desktop, phone, and ticketing system support experience.
  • Strong technical, analytical, and problem-solving skills.
  • Ability to multi-task and prioritize.
  • Ability to work well in a fast-paced, dynamic team environment. You will be joining an amazing group of colleagues!

Technologies you’ll work with:

  • Highly Customer Experience oriented: balancing responsiveness, sensibility, and execution.
  • Support our Mac, Windows, and Linux desktop users across the globe.
  • Provide first level support for business systems such as Workday, and Salesforce.
  • Coordinate and complete requests for access, installation, procurement, and support regarding workstations, printing, phones, VoIP, audio and video conferencing, audio and video equipment, smartphones, applications, and VPN.
  • Solve user issues while maintaining compliance with company policies and procedures.
  • Support our company standards of ethics, integrity, and security.
  • Own the customer experience and provide responsive support on laptops, iPads, and mobile devices.
  • Gain valuable expertise while getting hands on to various systems.
  • Multiple shifts available to support our global presence.

 

 

Do you align with Anaplan’s Values?

Collaborative: We go out of our way to help others succeed

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

 

About Anaplan

At Anaplan, we’re relentlessly passionate about improving the way companies and people do business by empowering them with the technology, insights, and confidence they need to make better-informed plans and decisions.

 

 With 20 offices worldwide, we’re building products used by over 850 clients that include some of the world’s largest brands and fast-growing companies in every industry, and we’re just getting started.

 

 CAN’T FIND THE PERFECT ROLE FOR YOU? NEW OPPORTUNITIES ARE OPENING UP DAILY:

ANAPLAN.COM/CAREERS

#LI-JB1

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