At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can move fast!
York | United Kingdom
LEVEL 3 SUPPORT PERFORMANCE ANALYST, York
Originally founded in York where our core engineering team continue to be based, Anaplan has its Headquarters in the heart of San Francisco as well as offices in London and Paris and Support teams in Singapore, Minneapolis and Maidenhead. With massive yearly growth we are a truly global company with offices all over the world.
Anaplan is a financial, sales and operational cloud-based planning system. One model can contain billions of cells of data that can be updated in real-time by thousands of users.
The Level 3 Support Performance Analysis team investigate and diagnose complex modelling and performance problems reported by Anaplan customers as well as providing pre-go-live model analysis.
Issues can vary from formula structure causing downstream performance problems to network issues to identification of performance bugs within the product. As a Level 3 Support Performance Analyst you will gain an in-depth knowledge of the product and analyse and test customer models and Anaplan features using tools like Splunk. You will also work closely with multiple teams including Engineering, QA, Product, Customer Success and Customer Support to ensure that the customer issue is resolved quickly and thoroughly and any product improvements are prioritised.
SKILLS AND EXPERIENCE:
JUST A FEW OF THE THINGS WE OFFER:
At Anaplan, we’re relentlessly passionate about improving the way companies and people do business by empowering them with the technology, insights, and confidence they need to make better-informed plans and decisions.
With 20 offices worldwide, we’re building products used by over 850 customers that include some of the world’s largest brands and fast-growing companies in every industry, and we’re just getting started.
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