At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can move fast!
Minneapolis | United States
Sure, we are leading innovation in Enterprise Planning Management software. Yes, our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Support team does.
Product Support Analyst
Location: Minneapolis office
As a Product Support Analyst, you will have the opportunity to be part of a revolutionary team, delivering best in class SaaS Customer Care and providing product and technical support to our worldwide customer base. The Product Support Analyst will become an expert in the Anaplan platform and will own support requests from Anaplan customers from a variety of sources including email, live chat and our ticketing system.
This will involve helping customers use the Anaplan Platform, so knowledge of multi-dimensional financial modeling, business analytics, and GREAT customer service skills and attitude is a must. The Product Support Analyst will also assist in creating product documentation to be included in our online Community and online help.
What you’ll be doing:
Anaplan is the planning cloud for Sales, Finance, Operations, and HR. We built our platform from the ground up to empower you to plan, collaborate, and act—in real time. Anaplan enables you to deploy easy-to-use applications to solve complex planning challenges across your organization. Stay ahead of critical business events, rapidly model potential impacts, and course correct on the fly. Anaplan is a privately held company, headquartered in San Francisco, CA with global offices on four continents.
Do you align with Anaplan’s Values?
Explore all of our Values: Anaplan.com/careers
Transforming sales and compensation planning | Anaplan
Customer storyAmer Sports transforms sales and compensation planning using the Anaplan platformRead full story IndustrySporting goodsEmployees8,500+Revenue€2.6 billionUse caseSalesChallengeAmer Sports struggled with setting consistent targets across its many locations, a process further complicated by the global and seasonal nature of its business. The Excel spreadsheets they used before adopting Anaplan were too slow, inefficient, and inflexible...
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