Professional Services Director - APAC

Singapore

 

Working at Anaplan

At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can

Professional Services Director - APAC

Singapore

Anaplan is hiring a PROFESSIONAL SERVICES DIRECTOR based in the SINGAPORE. This is a business-critical position within our customer success function running a regional team of strategic Solution Architects that serve Anaplan customers and partners in the successful implementation of Anaplan Platform subscriptions. Customers depend on this position to provide an excellent customer experience with Anaplan. Ensuring they receive the maximum value and benefit out of Anaplan planning software solutions to make their business smarter, more competitive and leaders in their industry.

In this role, you will drive and lead Professional Services resources to assess, design, build and deliver commercially viable Anaplan planning and analytics solutions. Your role will be to own a region of Anaplan customers, (via your Professional Services team), and ensure their continual success.

You’ll be someone who is not afraid to advise a company or your team members, in Sales Operations one day, then HR the next. Anaplan’s Platform is diverse across multiple use cases and industries. We truly go across the entire business, so you’ll need to be flexible and have at least a decent knowledge of business process.

It means you need to take all your experience in business process, technology and client management and combine them to guide and manage the customer and your team members to an appropriate solution. It sometimes means you need to re-direct a customer or team member in the most tactful way possible in order for them to have a smooth first implementation. You also need to ‘teach the customer to fish’. It means you need to make them self-sufficient so that they can expand beyond their first process in Anaplan and quickly make Anaplan their spine of decision making in the business.

 

You’ll be the General Manager of your region, with P&L responsibility. You will be required to maintain KPIs at required levels to maintain the business. Major KPIs include;

  • Services Revenue, (in line with FY targets)
  • Revenue Mix %, (partner vs Anaplan in line with FY targets)
  • Services Bookings, (in line with FY targets)
  • Billable Utilization % for Professional Services team members, (in line with FY targets)
  • Services Bill Rates, (in line with FY targets)
  • Average Monthly Billable Hours, (in line with FY targets)

You and your team will also be responsible for customer satisfaction and adoption of the Anaplan Platform.

What you'll be doing:

  • You’ll also be someone who can take a complex issue and break it down into simple, manageable steps or milestones
  • Your spirit and tenacity to drive excellence throughout the entire customer lifecycle; from helping your team with services scoping in pre-sale, to product delivery and customer satisfaction post-sale
  • Bringing together and cooperate with all stakeholders to lead diverse teams comprised of client employees and Anaplan employees through several projects simultaneously
  • Providing vision, guidance, insight expertise and advice to the Anaplan Professional Services team
  • Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the sales organization promptly
  • Resolve all customer escalations promptly, timely and effectively
  • Mentor your teams and direct reports
  • Build relationships with key partners in your territory
  • Maintain monthly cadence calls with CSDs and Partner leads

More about the role:

  • Leadership skills
  • Business Acumen
  • Persuasiveness
  • Resilience
  • Calmness
  • Methodical
  • Innovative
  • Intelligent
  • Articulate
  • Active listener

 More about you

  • You must possess a successful track record of minimum of 10+ years’ experience managing software projects and teams, ideally in a cloud applications/Connected Planning environment
  • A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modeling
  • Must have been responsible for managing teams in diverse environments. Onsite/offshore model in a multi-vendor environment ideal
  • Experience with Agile methodology
  • Ability to constantly exceed SLAs and improve processes
  • Ability to scope and help team members scope client engagements at any level
  • Strong contract negotiation skills
  • Strong client management skills with Executive Level communication experience
  • Extensive travel (up to 50%) is expected across the region to support new opportunities and active customer engagements

This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one is solving in the tech space yet, keep reading.

What we offer:

  • The opportunity to be part of our award-winning working Engineering team.
  • A long list of incredible benefits worthy of a leading Silicon Valley tech firm. We offer highly competitive packages - we’re serious about attracting the best technologists in the industry.
  • A rewarding career with a company that values diversity and invests in you.
  • with an extraordinary culture contact us now.

Do you align with Anaplan’s Values?

Creative: We see every moment as a chance to learn

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

About Anaplan

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.

 With 900+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

 Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan.

 Get to know more about working at Anaplan by checking out our social channels.

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