New York | United States
Professional Services Director
We’re building truly hardcore, high-end technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.
We’re addressing a $100B/year problem for global businesses. It’s challenging—and it’s fun. We work hard, and we love to see our efforts paying off.
With 850+ customers and ~ 100% growth year-over-year, Anaplan’s software Platform is solving some of the most complex challenges in the business world. CXOs, analysts, and the press agree—Anaplan is changing the way the world does business.
We help Fortune 2000 organizations design and execute on their connected planning strategy in a wide array of industries and business functions.
See more about Anaplan here and how we have been recognized as a company here.
Our mission is to break the traditional business planning models, currently performed through spreadsheets or old legacy systems, and replace them with Anaplan’s Business Planning Cloud Platform, enabling customers to use it as their spine of decision-making right across their connected company.
This is a business-critical position within our customer success function running a regional team of strategic Solution Architects that serve Anaplan customers and partners in the successful implementation of Anaplan Platform subscriptions. Customers depend on this position to provide an excellent customer experience with Anaplan. Ensuring they receive the maximum value and benefit out of Anaplan planning software solutions to make their business smarter, more competitive and leaders in their industry.
In this role, you will drive and lead Professional Services resources to assess, design, build and deliver commercially viable Anaplan planning and analytics solutions. Your role will be to own a region of Anaplan customers, (via your Professional Services team), and ensure their continual success.
You’ll be someone who is not afraid to advise a company or your team members, in Sales Operations one day, then HR the next. Anaplan’s Platform is diverse across multiple use cases and industries. We truly go across the entire business, so you’ll need to be flexible and have at least a decent knowledge of business process.
It means you need to take all your experience in business process, technology and client management and combine them to guide and manage the customer and your team members to an appropriate solution. It sometimes means you need to re-direct a customer or team member in the most tactful way possible in order for them to have a smooth first implementation. You also need to ‘teach the customer to fish’. It means you need to make them self-sufficient so that they can expand beyond their first process in Anaplan and quickly make Anaplan their spine of decision making in the business.
You’ll be the General Manager of your region, with P&L responsibility. You will be required to maintain KPIs at required levels to maintain the business. Major KPIs include;
You and your team will also be responsible for customer satisfaction and adoption of the Anaplan Platform.
COMMON TRAITS OF THE DIRECTOR
Feeling the cold, and the gratitude | Anaplan
Hats (and gloves) off to the amazing team members who slept outside in temperatures of 2 degrees Celsius in London on Thursday! The fantastic cause was Centrepoint, a charity in the United Kingdom that provides accommodation and support to homeless people aged 16-25.
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