San Francisco | California | United States
Sure, we are leading innovation in Enterprise Planning Management software. Yes our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Customer Success Team, and our Partner Ecosystem of Anaplan delivery consultants do. And these teams can’t function successfully without the support, direction, and guidance of our Customer Operations team!
This important position on the Anaplan Operations team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our Customer Success team members are equipped with the best enablement, tools, processes and communications they need.
PROGRAM MANAGER, CUSTOMER OPERATIONS
Are you a seasoned operations, consulting or program manager, with expertise and experience in leading world-class customer success operations functions? Are you able to put yourself in our Business Partners’ shoes, and understand what they need to be truly successful in delivering and supporting Anaplan with our customers? Are you analytically minded, and able to bring together the data and metrics we need to track the health and scale of our Customer Success team? Are you cool and calm under pressure, and able to remain focused on delivering to project plans and driving results? Do you thrive in building strong relationships across cross-functional teams? Then this job is for you.
As the global Program Manager, Customer Operations, you’ll report to the Sr Director, Customer Operations and collaborate closely with the regional Customer Success, Sales, Product and Field Enablement teams to help strengthen and scale the Anaplan Customer Success team.
You will be part of Anaplan’s Operations team that operate globally to provide the tools, processes, best-practice collateral, and operational support that make our Customer Success team, and ultimately customers successful.
The responsibilities aren’t always defined. It’s critical that you have the skills, motivation and initiative to really take ownership of the Customer Operations space to help drive us forward as a company. This role requires high levels of autonomy, accountability, and integrity!
Feeling the cold, and the gratitude | Anaplan
Hats (and gloves) off to the amazing team members who slept outside in temperatures of 2 degrees Celsius in London on Thursday! The fantastic cause was Centrepoint, a charity in the United Kingdom that provides accommodation and support to homeless people aged 16-25.
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