Senior Customer Success Business Partner: South East Asia

Singapore

 

Working at Anaplan

At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can

Senior Customer Success Business Partner: South East Asia

Singapore

SENIOR CUSTOMER SUCCESS BUSINESS PARTNER: SOUTH EAST ASIA

Are you gifted with seeing the forest and the trees? Able to scope out multiple, large, complex projects while managing the details? Do you lie awake at night, plotting new ways to enhance your customers’ success? Then this job is for you.

CORE RESPONSIBILITIES:

In this role, you will be a member of our high performing Customer Success team for a specific sales region(s). The Customer Success team client engages with clients to promote the continuous improvement of productivity, service quality and customer satisfaction. This entails:

  • Driving excellence throughout the entire customer lifecycle; from helping with services scoping in pre-sale, to product delivery and customer satisfaction post-sale.
  • Leading diverse teams comprised of client employees and Anaplan employees through several projects simultaneously
  • Identifying additional opportunities for customer adoption and expansion.
  • Assisting sales with potential customer expansions.
  • Handling and resolving all escalations.
 REQUIREMENTS:
  • 5+ years’ experience managing software projects
  • A background with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modeling
  • Must have been responsible for large teams (10 or more) in diverse environments. Onsite/offshore model in a multi-vendor environment ideal.
  • Experience with Agile methodology
  • Ability to constantly exceed SLAs and improve processes.
  • Ability to scope client engagements at any level and to ‘fix bid’ a project if necessary
  • Experience developing ‘Customer Success Packages’ and managing projects to the CSPs
  • Strong contract negotiation and client management skills

ABOUT ANAPLAN

Anaplan is the enterprise planning cloud. Anaplan brings together an unrivaled planning and modeling engine, collaboration in the cloud, and a simple interface for business users. Anaplan customers can choose from over 100 pre-built planning apps from the Anaplan App Hub, or easily build their own apps. Anaplan is a privately held company, headquartered in San Francisco, CA with global offices on four continents. 

To learn more, visit anaplan.com

Follow us on twitter: @anaplan

PERKS:  Competitive salary and equity packages,  Flexible Schedule Weekly , Great Work location in Suntec, Weekly Happy hour,  Fully stocked kitchen of snacks and drinks,  Medical coverage, Opportunity to make your career unstoppable at a hyper-growth startup.

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