Animal, Invertebrate, Jellyfish, Sea Life

Sr Program Manager, Strategic Field Projects

San Francisco, California, United States

 

Working at Anaplan


At Anaplan we believe in hard work, having fun and bringing excellence to everything we do. When you walk through our doors, you feel it. You hear the buzz, you see the focus and excitement. Anaplan has reinvented the foundation of enterprise modeling and planning so that companies can

Sr Program Manager, Strategic Field Projects

San Francisco | California | United States

ABOUT ANAPLAN

Sure, we are leading the Enterprise Planning space. Yes our platform is arguably the most sophisticated one in its class, and the only platform that facilitates true Connected Planning across an organization. But our platform alone does not make heroes of our customers; our people do!

This important position on the Anaplan Operations team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success and Sales teams. Working to ensure our field teams are equipped with the best enablement, tools, processes and communications they need; that’s your order of the day.

SENIOR PROGRAM MANAGER, STRATEGIC FIELD PROJECTS

Are you a seasoned operations, consulting or program manager, with expertise and experience in partnering with world-class field functions (Customer Success or Sales)?

Are you able to put yourself in the shoes of our field teams, and understand what they need to be truly successful in selling, delivering and supporting Anaplan with our customers? Are you cool and calm under pressure, and able to remain focused on delivering to project plans and driving results? Do you thrive in building strong relationships across cross-functional teams? Then this job is for you.

CORE RESPONSIBILITIES

Anaplan is looking for a highly driven and dynamic Senior Program Manager to help lead some of our most strategic field-focused initiatives. These projects will require cross-functional engagement across our operations and field teams, and often require turning ambiguity and inconsistency into clarity and standardized day-to-day operations.

This role will report to the Sr Director, Customer Operations, and will reside within our broader Customer Success organization. That said; the requirement to engage with our Sales and Marketing leaders, and engage across our other business functions will be critical.

This is a global role, with a mandate to effect global change to help us align and scale as an organization, while anchoring our processes and behaviors in the Anaplan ‘Customer 1st’ mindset.

What you’ll be doing:

  • You will quickly understand the Anaplan platform, the power and possibility it brings to our customers, and the significance of our market opportunity
  • You will quickly understand the commercials of Anaplan’s SaaS business model, and grasp the imperatives that drive our success; from Pipeline build to Customer Value Realization
  • You will engage directly with our executive leadership team (Sales, Customer Success, and Marketing), to align on shared problem statements and facilitate the prioritization of key initiatives
  • You will own and lead the delivery of key initiatives that are predominantly focused on developing and driving operational excellence, standardization and scale in our field teams
  • You will lead cross-functional virtual teams through your influence; without the need for reporting lines (this is an individual contributor role)
  • You will manage to tight deadlines, highlighting and mitigating risk along the way
  • You will provide proactive executive-level read-outs on progress, highlight obstacles, and provide clear recommendations of what to tackle next
  • You will wear a strategy hat one minute, and an execution/operational hat the next
  • You will quickly become a SME (Subject Matter Expert) on the projects that you’re leading (Sales, Customer Success, or Consulting experience is essential!)
  • You will hold yourself to a high standard for creating key assets; such as field communications/messaging, defined processes, enablement packages, and tools
  • You will build strong relationships with our field teams (Sales + CS) to elicit feedback and drive adoption on the initiatives we deploy

 The responsibilities aren’t always defined. It’s critical that you have the skills, motivation and initiative to really take ownership of some of Anaplan’s top initiatives; to help drive us forward as a company. This role requires high levels of autonomy, accountability, and integrity!

 The position will be based in our San Francisco office.

Who you are:

  • BA/BS required. MA/MBA a bonus
  • 7+ years of Sales/CS Operations, Program Management, Consulting, Customer Success or Sales field experience
  • A deep understanding of the role Account Executives, Customer Success Managers and Consultants play in the SaaS world
  • Excellent communication and presentation skills with attention to detail
  • Executive presence, and confidence to challenge and question
  • A proven record of project management and multiple examples of driving strategic field initiatives
  • A data-driven approach, and a commitment to process optimization
  • Strong experience in working with inter-disciplinary teams and a reputation for being innovative, accountable, reliable, and able to thrive in a constantly changing environment
  • A passion for laying scalable foundations to facilitate business growth
  • The ability to manage own workload, work efficiently, and hit deadlines
  • Ability to lead through influence
  • Strong excel and analytical experience (Anaplan modeling experience a plus)
  • A focus on doing what’s right for the business. High energy and contagious enthusiasm
  • Ability to be highly productive with minimal oversight from your manager
  • A willingness and able to roll-up the sleeves to GSD (get stuff done)
  • A proactive approach to eliciting feedback
  • A high level of self-awareness and an ability to identify and manage your weaknesses

Do you align with Anaplan’s Values?

Collaborative: We go out of our way to help others succeed

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE 

CAN’T FIND THE PERFECT ROLE FOR YOU? NEW OPPORTUNITIES ARE OPENING UP DAILY:

ANAPLAN.COM/CAREERS

We give and receive feedback to help one another grow

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

#LI-AF1

Apply Now

Email me about jobs like this

Not ?

Thank you

People also viewed

Solution Architect

Germany Germany Germany Germany Customer Success Customer Success
ANAPLAN ~ Solution Architect At Anaplan, we believe in hard work, having fun, and bringing excellence to everything we do.  Our product is the most sophisticated in its class, but our product alone does not make heroes of our customers.  Our Custo...

Solution Architect - Paris

Paris Paris France Paris, France Customer Success Customer Success
ANAPLAN ~ Solution Architect At Anaplan, we believe in hard work, having fun, and bringing excellence to everything we do.  Our product is the most sophisticated in its class, but our product alone does not make heroes of our customers.  Our Custo...

Customer Success Business Partner

Netherlands Netherlands Customer Success Customer Success
CUSTOMER SUCCESS BUSINESS PARTNER At Anaplan, we are looking for a CUSTOMER SUCCESS BUSINESS PARTNER to join one of the fastest growing cloud vendors in our Benelux office and make their mark on the industry. Anaplan is changing the way companies ...

Customer Success VP - Central Region

Chicago Illinois United States Chicago, Illinois, United States Customer Success Customer Success
About Anaplan We’re building truly hardcore, high-end technology. From our calculation engine and in-memory data store, to apps and predictive analytics, amazing technology is being developed every day.  We’re addressing a $100B/year problem for g...

Product Support Analyst

Tokyo Japan Tokyo, Japan Customer Support Customer Support
ABOUT ANAPLAN Sure, we are leading innovation in Enterprise Planning Management software. Yes, our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Support team does. Pro...

Strategic Support Analyst

Tokyo Japan Tokyo, Japan Customer Success Customer Success
CORE RESPONSIBILITIES In this role, you will be part of the HyperCare team that proactively engage with a portfolio of Anaplan customer to ensure the customer success in having great confidence with Anaplan product and for the customer to be self-...

Job Alerts

Not ?

Thank you

Apply Now

Email me about jobs like this

Not ?

Thank you