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Tokyo | Japan
As a STRATEGIC SUPPORT ANALYST, you will be part of the HyperCare team that proactively engage with a portfolio of Anaplan customer to ensure the customer success in having great confidence with Anaplan product and for the customer to be self-sufficient so that they can make Anaplan their spine of decision making. This will involve engaging with our internal stakeholders to flag out issues and take it to the customer before they reach out. You will be required to work with a wide range of people including but not limited to customer representative, Support Agents and Business Partners.Based out of TOKYO,the team supports our worldwide customer base from different offices hence the role requires the successful candidate to be part of an on-call rotation. The Customer Health Partner team provides 24/7 support for customer issues. The on-call rotation is shared between several team members so you can expect to be on call 1 night per week and 1 weekend per month.
The goal of the HyperCare Support team is to enable our customers to focus on their core activity of planning by adroitly managing the services supporting the planning process. This means you will need to develop strong relationships with customers and work to understand their goals. You will serve as the primary point of contact, both internally and externally, for items relating to the requested services to manage.
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Do you align with Anaplan’s Values?
Collaborative:We go out of our way to help others succeed
Explore all of our Values on Anaplan.com/careers
We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.
We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.
With 900+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.
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How to elevate your finance organization with integrated business planning | Anaplan
Integrated business planning (IBP) represents a commitment to align people, processes, and technology across an organization in order to improve business performance. For finance leaders, this translates into a need for strong cooperation and collaboration with their non-finance counterparts to gain a clear picture of trends and drivers that impact business performance.
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