UX Researcher

San Francisco, California, United States

 

UX Researcher

San Francisco | California | United States

We’re looking for an enthusiastic and passionate UX Researcher to join us in our beautiful new San Francisco office, to advocate for and drive user-centered design processes.

Overview

Your primary role will be helping the UX team to derive deep insights about our customers’ behaviors, wants and needs and effectively communicating those findings by telling compelling stories and building empathy. You will do this by collecting and analyzing research data and working with teams to make sure that what is learned is applied to our product and services.

Responsibilities

  • Work with researchers, designers and product managers to determine research objectives
  • Prepare research plans and define metrics and outcomes
  • Help build out research participant recruiting tools and processes
  • Recruit and schedule participants, and manage incentives for studies
  • Run studies using methods such as usability testing (remote and in-person), interviews, field research, and surveys
  • Compile and maintain documentation from studies, including notes and video
  • Communicate tactical and strategic findings and help teams prioritize design changes and new requirements
  • Uncover insights from other sources such as usage analytics, customer satisfaction surveys, and customer support data
  • Create or refine research outputs e.g. user stories, task flows, personas, customer journey maps
  • Build out other tools and processes to help the team conduct efficient and effective research 

Requirements

  • Positive energy, innovation, passion and enthusiasm - cultural fit is a big deal for us. We're looking for super-smart people who are excited about solving big problems and are self-motivated to get things done
  • 2+ years of experience carrying out research projects from start to finish
  • Strong interest in digging into quantitative data to uncover insights and present data in persuasive ways
  • Experience with research methodologies such as usability testing, interviews, contextual inquiry, card sorting, and surveys
  • A strong commitment to quality – you must be organized, analytical, methodical, and have an interest in improving quality through user research
  • Strong verbal and written communication skills and ability to present information creatively, concisely and effectively
  • A quick thinking multi-tasker who loves to move tasks from "in progress" to "done"

Pluses

  • Degree in Human-Computer Interaction, Cognitive Psychology, or related social science field
  • Familiarity with web analytics, A/B testing, and usability testing tools
  • Experience with data science tools such as Splunk

Benefits

  • Gorgeous central location in San Francisco
  • Working with a fun and talented global UX team
  • Superb benefits package
  • A great work/life balance offering flexible working and work from home days
  • Regular social events
  • Periodic travel to Europe 

Do you align with Anaplan’s Values?

Collaborative: We go out of our way to help others succeed

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

About Anaplan

We’re building a truly unique technology. From our calculation engine and in-memory  data  store,  to  apps  and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem  that  all  global  businesses  face.  Our  mission  is  to  break  the  traditional business planning mold, currently performed through spreadsheets or legacy systems.

Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time. With  900+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business. Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan. Get to know more about working at Anaplan by checking out our social channels.

Facebook

Twitter

Instagram

YouTube

CAN’T FIND THE PERFECT ROLE FOR YOU? NEW OPPORTUNITIES ARE OPENING UP DAILY:

ANAPLAN.COM/CAREERS

 #LI-DE1

 

 

 

 

 

 

 

Apply Now

Email me about jobs like this

Not ?

Thank you

People also viewed

Strategic Account Executive

San Francisco California United States San Francisco, California, United States Field Sales Field Sales
At Anaplan, we are looking for an Strategic Account Executive to join one of the fastest growing cloud vendors and make your mark on the industry. You will take your proven track record of new business sales and Account Management of Global 2000 e...

Principal Security Engineer

Minneapolis Minneapolis United States Minneapolis, United States Engineering Engineering
Anaplan is hiring a PRINCIPAL SECURITY ENGINEER, based in MINNEAPOLIS. Are you a creative problem solver who can both give and receive feedback? Do you lead with inclusion, collaboration and openness? Do you have a passion for security? Do you bel...

Sales Development Rep

Minneapolis Minneapolis United States Minneapolis, United States Marketing Marketing
Anaplan is hiring energetic, persistent SALES DEVELOPMENT REPRESENTATIVES, based in MINNEAPOLIS, who love to win! At Anaplan, our aim is to make the world better by connecting organizations and people so business leaders can make better-informed d...

Senior Account Executive

Melbourne Victoria Australia Melbourne, Victoria, Australia Field Sales Field Sales
  At Anaplan, we are looking for an ACCOUNT EXECUTIVE to join one of the fastest growing cloud vendors and make your mark on the industry. Based in Melbourne, Australia, you will take your proven track record of new business sales and Account Mana...

Strategic Support Analyst

Tokyo Japan Tokyo, Japan Customer Support Customer Support
  As a STRATEGIC SUPPORT ANALYST, you will be part of the HyperCare team that proactively engage with a portfolio of Anaplan customer to ensure the customer success in having great confidence with Anaplan product and for the customer to be self-su...

Senior Account Executive

Singapore Singapore Singapore Singapore Field Sales Field Sales
  At Anaplan, we are looking for an ACCOUNT EXECUTIVE to join one of the fastest growing cloud vendors and make your mark on the industry. Based in Singapore you will take your proven track record of new business sales and Account Management of Gl...

Job Alerts

Not ?

Thank you

Apply Now

Email me about jobs like this

Not ?

Thank you