People, Person, Glitter, Light

VP, Professional Services

San Francisco, California, United States

 

VP, Professional Services

San Francisco | California | United States

 Anaplan is looking for  a business-critical position, VP PROFESSIONAL SERVICES, within our customer success function running a global team of strategic consultants that serve Anaplan customers and partners in the successful implementation of Anaplan Platform subscriptions. Customers depend on this position to provide an excellent customer experience with Anaplan. Ensuring they receive the maximum value and benefit out of Anaplan planning software solutions to make their business smarter, more competitive and leaders in their industry. This role is based in SAN FRANCISCO.

In the heart of the eclectic SOMA district, you can feel the excitement and energy of what we do at Anaplan when you step into our San Francisco office. There are open floor plans, fully stocked kitchens, and great collaboration spaces, and we focus on making sure that you have everything you need to work well from the right lighting to the latest technology. When it’s time for the team to play together, we visit with our neighbors at a Giants game or a local pub’s happy hour.Come see for yourself what a collaborative and exciting place to work looks like.

What you'll be doing:

In this role, you will drive and lead customer resources to assess, design, build and deliver commercially viable Anaplan planning and analytics solutions. Your role will be to own a portfolio of Anaplan customers and ensure their continual success. Your first order of business with a new client is to ensure a smooth and rapid first implementation in line with the processes the customer wants to manage inside the Anaplan Platform.

You’ll be someone who is not afraid to advise a company or your team members, in Sales Operations one day, then HR the next. Anaplan’s Platform is diverse across multiple use cases and industries. We truly go across the entire business so you’ll need to be flexible and have at least a decent knowledge of business process. 

It means you need to take all your experience in business process, technology and client management and combine them to guide and manage the customer and your team members to an appropriate solution. It sometimes means you need to re-direct a customer or team member in the most tactful way possible in order for them to have a smooth first implementation. You also need to ‘teach the customer to fish’. It means you need to make them self-sufficient so that they can expand beyond their first process in Anaplan and quickly make Anaplan their spine of decision making in the business.

More about you:

  • You must possess a successful track record with extensive experience managing large scale software projects and leading teams. Ideally this experience is in a cloud applications management environment.
  • A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modeling
  • Must have been responsible for managing teams in diverse environments. Onsite/offshore model in a multi-vendor environment ideal.
  • Experience with Agile methodology.
  • Ability to constantly exceed SLAs and improve processes.
  • Ability to scope and help team members scope client engagements at any level
  • Strong contract negotiation skills.
  • Strong client management skills with Executive Level communication experience.

More about the role:

  • Sets strategy for large scale teams across a variety of geographies and time zones.
  • You’ll also be someone who can take a complex issue and break it down into simple, manageable steps or milestones.
  • Your spirit and tenacity to drive excellence throughout the entire customer lifecycle; from helping your team with services scoping in pre-sale, to product delivery and customer satisfaction post-sale.
  • Bringing together and cooperate with all stakeholders to lead diverse teams comprised of client employees and Anaplan employees through several projects simultaneously
  • Providing vision, guidance, insight expertise and advice to the Anaplan Customer Success team.
  • Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the sales organization promptly.
  • Resolve all customer escalations promptly, timely and effectively.
  • Mentor your teams and direct reports

Extensive travel is expected across the region to support new opportunities and active customer engagements.

Do you align with Anaplan’s Values?

Collaborative: We go out of our way to help others succeed

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

About Anaplan

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.

 With 900+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

 Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan.

 Get to know more about working at Anaplan by checking out our social channels.

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